Privacy Policy
Last updated: 2026
Cathay Mortgage ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, platform, or services.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal identification information such as name, email address, and phone number; employment and income details; financial and mortgage-related information provided in application forms; property preferences and related transaction details; and communication records when you contact us via email, phone, or online forms. We only collect information necessary to provide mortgage advisory and application assistance services.
2. How We Use Your Information
We use your information to assist with mortgage-related enquiries and application submissions, facilitate communication with licensed banks and financial institutions, provide mortgage advisory and consultation services, help match you with suitable mortgage products based on your profile, improve our services and user experience, and comply with applicable legal and regulatory obligations. We do not sell or rent your personal data to third parties.
3. Sharing of Information
We may share your personal information with licensed banks and financial institutions for mortgage application processing, with service providers who support our business operations such as IT or communication tools, or when required by law, regulation, or legal process. Third parties are required to handle your data securely and use it only for the intended purpose.
4. Data Security
We implement appropriate technical, administrative, and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to provide our services, comply with legal and regulatory requirements, resolve disputes, or enforce agreements. After this period, your data will be securely deleted or anonymised.
6. Your Rights
Depending on applicable laws, you may have the right to request access to your personal data, request correction of inaccurate information, request deletion of your personal data where applicable, and withdraw consent to data processing subject to legal limitations. To exercise your rights, please contact us using the details below.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, analyse traffic, and optimise performance. You can control or disable cookies through your browser settings.
8. Third-Party Services
We may use third-party service providers for website hosting, analytics, communication, or CRM systems. These providers may process data on our behalf under strict confidentiality obligations.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Last updated date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@cathayhomeloan.com.